User Experience Design Process
- How do you get to know your audience?
- How do you use the data you collect?
- How to create a user-centered design?
1. How do you get to know your audience?
In order to get to know your users, you’ll want to visit them in their environment. Observe them, interview them, and take as many notes as possible. A questionnaire can be a useful tool to gather information from your users, but observing them will allow you to pick up on things they won’t think to tell you.
Once you have gathered data on your users and clients, create a persona for each unique person. Being able to reference these documents when making decisions at later phases will be helpful. Watch this video on creating personas.
2. How do you use that data?
You’ll want to organize all the data you collected in a way that will help you identify requirements for your system. One process that can help you do this is a Work Affinity Activity Diagram (WAAD). To create a WAAD, place each piece of unique data on an individual note card and mix them all up. Once you have them all mixed up, reorganize them into categories of likeness. After the data is organized into containers, prioritize the data and create actionable steps to utilize that data.
Here is a time-lapse video of the WAAD process:
There are a number of models and diagrams that you can use to think about how your product with the end users.
Diagrams to Guide Data-Driven Decisions:
- Work Roles
- Flow Model Diagram
Once you have organized your data you should create actionable steps to assure that the decisions you make when prototyping and utlimetly developing your product align with the information you learned from your users and clients.
3. How to create a user-centered design?
4. How to make sure your product is user-friendly